In summary, we will:

Respond promptly to your requests

Clarify and confirm your requirements and expectations

Confirm with the date and time of the site survey

Make all reasonable effort to keep to agreed appointments and times scales

Communicate and explain causes for any unexpected delays

Give you printed copy the terms and conditions of the services

Provide you a copy of our complaints procedure

Respond promptly to any issues / complaints raised by the client

Adhere to health and safety rules in conducting the energy surveys

Record and investigate information necessary to ensure accuracyof EPC

Provide statutory recommendations to enhance the energy efficiency of your home

At all times provide the service in a professional and ethical manner

Comply with the statutory requirement of all laws and specifically requirements
of the Housing Act 2004 (part 5)